Shipping

1. When I can expect my package after I place order?

U.S. Destinations

- Processing Time of your package is usually shipped within two business days of receiving payment. You will receive an email notification of shipment with tracking number.
- US shipments are via US Postal Service 1st Class, Priority Mail and on select items Parcel Post, with an estimated 2-7 day delivery time after date of shipment.

Non-U.S. Destinations

- International shipments are via US Postal Service Priority Mail or 1st Class Air (please note that while estimated delivery dates are 5-10 days, our experience is that some packages take 3-5 weeks due to customs and the international climate).

 

2. Can I get the item faster than Standard way?

We are sorry but we do not provide expedite shipment now. We use Standard way only.

 

3. I received the incorrect item. What should I do now?

Please contact our customer service representative via E-mail, TheElixirUSA@yahoo.com

 

4. My package is damaged. Who do I contact?

If your item was damaged, you will need to contact us via E-mail to TheElixirUSA@yahoo.com with the subject titled "Damaged Order". We will need the following information: date of items received, item number, courier and tracking number, and a daytime phone number.